Terms & Conditions

Website Terms of Use Introduction Welcome to the website of Chariot Transport Solutions. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully, as they govern your use of the website. 1. Acceptance of Terms By using the Chariot Transport Solutions website, you acknowledge that you have read, understood, and agree to be bound by these terms, as well as any additional terms and conditions that may apply. If you do not agree to these terms, please discontinue use of this website. 2. Modifications to Terms Chariot Transport Solutions reserves the right to update or modify these terms at any time without prior notice. Any changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of any such modifications. 3. Use of the Website The content of this website is for general information and use only. Chariot Transport Solutions does not guarantee the accuracy, completeness, or timeliness of any information provided on this site. You agree to use this site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site. 4. Intellectual Property All content on this website, including text, graphics, logos, images, and software, is the property of Chariot Transport Solutions or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or display any part of this website without prior written consent from Chariot Transport Solutions. 5. User-Generated Content If you submit or post content to this website, you grant Chariot Transport Solutions a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. You warrant that the content is your original work and does not infringe the rights of any third party. 6. Privacy Policy Your use of this website is also governed by our Privacy Policy, which is incorporated into these terms by this reference. Please review our Privacy Policy to understand how we collect, use, and share information about you. 7. Limitation of Liability Chariot Transport Solutions makes no representations or warranties of any kind, express or implied, regarding the use or the results of this website in terms of its correctness, accuracy, reliability, or otherwise. To the fullest extent permissible by law, Chariot Transport Solutions shall not be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising out of your access to, or use of, this website. 8. Links to Third-Party Websites This website may contain links to third-party websites. These links are provided for your convenience only and do not imply endorsement or responsibility for the content or practices of such third-party sites. Chariot Transport Solutions is not responsible for the content of any linked sites. 9. Termination of Use Chariot Transport Solutions reserves the right to terminate or restrict your access to the website, without notice, for any conduct that Chariot Transport Solutions, in its sole discretion, believes violates these terms or is otherwise harmful to the company or others. 10. Governing Law These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales, Northern Ireland and Scotland. Any disputes arising from or relating to the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales, Northern Ireland and Scotland. 11. Contact Information If you have any questions or concerns about these Terms of Use, please contact Chariot Transport Solutions at [contact information].

Sign-Up Policy for Chariot Transport Solutions Effective Date: [01/06/2024] This Sign-Up Policy ("Policy") governs the relationship between Chariot Transport Solutions ("Company", "We", "Us", or "Our") and any Taxi or Coach Firm ("Firm", "You", or "Your") seeking to join Our network. By signing up and submitting your information to Chariot Transport Solutions, You agree to the terms outlined in this Policy. Please read this document carefully before proceeding with Your application. 1. Eligibility Criteria To be eligible to join Chariot Transport Solutions, You must meet the following criteria: 1.1. Licensing & Regulatory Compliance: Your firm must possess all necessary licenses, permits, and certifications required by local, state, or national laws to operate as a taxi or coach service provider. 1.2. Insurance: Your firm must maintain appropriate levels of insurance coverage, including vehicle, public liability, and employer’s liability insurance, as mandated by law. 1.3. Vehicle Standards: All vehicles used in Your fleet must comply with safety, cleanliness, and maintenance standards as required by law and industry norms. 1.4. Driver Qualifications: Your firm must ensure that all drivers hold valid licenses and any other certifications required by law to operate vehicles for hire. 2. Application Process 2.1.Submission of Information: To apply, You must submit accurate and up-to-date information regarding Your firm, including but not limited to business licenses, vehicle details, insurance documentation, and driver certifications. 2.2. Verification: We reserve the right to verify any information provided. This may include background checks on Your business, vehicles, and drivers. 2.3. Approval: Upon successful verification, You will be notified of Your approval and officially added to Our network. We reserve the right to reject any application at our sole discretion without providing specific reasons for den 3. Obligations of the Firm 3.1.Compliance with Laws: You agree to comply with all applicable laws, regulations, and ordinances related to the provision of taxi and coach services. 3.2. Service Standards: You agree to maintain high standards of service, including punctuality, cleanliness, and professionalism in all Your operations. 3.3. Data Protection: You agree to handle any personal data of customers obtained through the Chariot Transport Solutions network in compliance with all applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR). 3.4.Insurance and Liability: You agree to maintain all insurance coverage required by law and provide proof of such insurance upon request. 4. Relationship with Chariot Transport Solutions 4.1. Independent Contractors: By joining Our network, You acknowledge that You are an independent contractor, not an employee or agent of Chariot Transport Solutions. Nothing in this Policy shall create a partnership, joint venture, or employment relationship between the parties. 4.2.Branding and Marketing: Upon approval, You may market Your services as part of the Chariot Transport Solutions network, but must not represent Yourself as a direct employee or subsidiary of Chariot Transport Solutions. 5.Fees and Payments 5.1. Fee Structure: You agree to the fee structure provided to You upon joining the network. These fees may include commission-based charges, platform fees, or other charges related to service provision through Chariot Transport Solutions. 5.2. Payment Terms: Payment for services rendered will be handled in accordance with the payment terms outlined in Your agreement with Us. All fees payable to Chariot Transport Solutions must be paid promptly in accordance with the agreed terms. 6. Termination 6.1. Termination by Chariot Transport Solutions: We reserve the right to terminate Your participation in Our network at any time and for any reason, including but not limited to failure to comply with the terms of this Policy. 6.2. Termination by the Firm: You may terminate Your participation in Our network by providing written notice to Chariot Transport Solutions. 6.3. Effects of Termination: Upon termination, You must cease using any branding or affiliation with Chariot Transport Solutions immediately. 7. Indemnification You agree to indemnify and hold harmless Chariot Transport Solutions, its affiliates, and employees from and against any and all claims, damages, liabilities, costs, and expenses arising out of or related to Your participation in Our network, including but not limited to claims related to accidents, property damage, or personal injury. 8. Dispute Resolution Any disputes arising under this Policy shall be resolved in accordance with the dispute resolution mechanism outlined in the agreement You enter into with Us. The governing law shall be the law of [Insert Jurisdiction ​ 9. Amendments to this Policy We reserve the right to amend this Policy from time to time. You will be notified of any changes, and continued participation in the network following such changes will constitute Your acceptance of the amended Policy. 10. Contact Information For any questions or concerns regarding this Policy, please contact Chariot Transport Solutions By submitting Your application, You acknowledge that You have read, understood, and agree to the terms and conditions set forth in this Policy.

Privacy Policy Last Updated: [01/06/2024] Chariot Transport Solutions ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, use our services, or interact with us in any way. By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. Please read it carefully. 1.Information We Collect We may collect and process the following types of personal information about you: Personal Identification Information: Name, email address, postal address, phone number, and other contact information. Transactional Information: Details about the services you have requested or purchased from us, including payment information. Usage Information: Information about your usage of our website, including IP address, browser type, access times, and referring website addresses. Cookies and Tracking Technologies: Data collected via cookies, web beacons, or similar technologies to improve your user experience. For more details, refer to our Cookie Policy. 2.How We Use Your Information We use the information we collect for the following purposes: Service Delivery: To provide, operate, and maintain our services. Customer Support: To respond to inquiries, manage bookings, process transactions, and provide ongoing customer support. Personalisation: To personalise your experience on our website and services based on your preferences and past interactions. Marketing and Communications: To send promotional materials, newsletters, or offers related to our services that may be of interest to you. You can opt-out of marketing communications at any time. Analytics: To monitor website usage and improve our services and marketing efforts. Legal Compliance: To comply with applicable laws, regulations, or legal processes, and to protect our rights, property, and the safety of our clients. 3.Sharing and Disclosure of Information We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances: Service Providers: We may share your data with trusted third-party service providers who assist us in providing services, such as payment processors, IT support, or delivery partners. These parties are obligated to maintain the confidentiality of your information. Legal Requirements: We may disclose your personal information when required to do so by law, or if we believe such action is necessary to comply with a legal obligation, protect our rights, or prevent fraud. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. You will be notified if such a change occurs. 4.Data Security We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. However, no online system is 100% secure, and we cannot guarantee the security of your data transmitted through our website. 5.Data Retention We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including to comply with legal, accounting, or reporting obligations. 6.Your Data Protection Rights You have the following rights regarding your personal data: Right to Access: You can request a copy of the personal information we hold about you. Right to Rectification: You have the right to request correction of any inaccurate or incomplete data. Right to Erasure: You may request the deletion of your personal data under certain circumstances. Right to Restrict Processing: You have the right to request the restriction of processing of your data under certain conditions. Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format. Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. Right to Withdraw Consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time. To exercise any of these rights, please contact us at [insert contact information]. 7.Third-Party Links Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of third-party websites you visit. 8.Children’s Privacy Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If you are under 18, please do not use our website or services. If we discover that we have inadvertently collected personal data from a child, we will take steps to delete that information. 9.Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, we will notify you by email. Please review this policy periodically to stay informed about how we are protecting your personal data. 10.Contact Us If you have any questions or concerns about this Privacy Policy or your personal data, please contact Chariot Transport Solutions

Policy for Chariot Transport Solutions Clients This Sign-Up Policy ("Policy") governs the relationship between Chariot Transport Solutions ("Company", "We", "Us", or "Our") and any Client ("You" or "Your") who seeks to use Our transportation services. By signing up and creating an account with Chariot Transport Solutions, You agree to the terms outlined in this Policy. Please read this document carefully before proceeding with Your registration. 1. Acceptance of Terms By signing up for or using Our services, You agree to be bound by this Policy and Our accompanying Terms and Conditions. If You do not agree to these terms, You may not use Our services. 2. Eligibility 2.1. Age Requirement: You must be at least 18 years old to create an account and use Our services. If You are under 18, a parent or guardian must provide consent. 2.2. Accurate Information: You agree to provide true, accurate, and up-to-date information when creating Your account. You are responsible for keeping Your information current. 3. Registration Process 3.1. Account Creation: To use Our services, You must create an account by providing personal information, including but not limited to Your name, contact details, and payment information. 3.2. Account Security: You are responsible for maintaining the confidentiality of Your account credentials, including Your password. You are also responsible for all activity that occurs under Your account. If You suspect any unauthorized use of Your account, You must notify Us immediately. 4. Client Obligations 4.1. Use of Services: You agree to use Chariot Transport Solutions’ services in a lawful and responsible manner. You shall not use the services for illegal purposes or to harass, harm, or infringe upon the rights of others. 4.2. Compliance with Policies: You agree to comply with any additional policies, guidelines, or rules that may apply to the use of specific services, including cancellation policies, service fees, or any local regulations. 4.3. Communication: You agree to receive communication from Us, including emails, text messages, or phone calls related to Your bookings, services, and promotional offers. 5. Service Availability and Performance 5.1. Service Availability: While We strive to provide a reliable service, We cannot guarantee that Our services will always be available or free from disruptions. We reserve the right to modify, suspend, or discontinue any services at Our sole discretion. 5.2. Booking Process: You agree to follow Our booking procedures when scheduling rides or other services. Once a booking is confirmed, You will receive a confirmation email or text message with the booking details. 6. Fees and Payments 6.1. Pricing: You agree to pay the applicable fees for the services provided, as stated at the time of booking. Pricing is subject to change, but You will be informed of any changes before You confirm Your booking. 6.2. Payment Authorisation: By providing payment information, You authorise Us to charge the designated payment method for the service fees. If We are unable to process Your payment, Your booking may be canceled. 6.3. Refunds: Refunds, if applicable, will be processed according to Our refund policy outlined in the Terms and Conditions or as communicated during the booking process. 7. Cancellation Policy 7.1. Client-Initiated Cancellations: You may cancel Your booking within the time limits specified at the time of booking. Depending on the timing of Your cancellation, cancellation fees may apply. 7.2. Chariot Transport Solutions Cancellations: We reserve the right to cancel a booking due to unforeseen circumstances such as vehicle unavailability, extreme weather conditions, or safety concerns. In such cases, You will be notified, and any payments made will be refunded or credited toward future services. 8.Limitation of Liability 8.1. No Guarantee of Safety: While We strive to ensure a safe and secure experience, Chariot Transport Solutions does not guarantee the safety of any transport services provided. You acknowledge that transportation services involve inherent risks, and You assume all responsibility for those risks. 8.2. Limitation of Liability: To the fullest extent permitted by law, Chariot Transport Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, personal injury, or property damage arising from or in connection with the use of Our services. 9. Data Protection and Privacy 9.1. Collection of Personal Data: When You create an account or use Our services, We collect personal data such as Your name, contact information, and payment details. We process this data in accordance with Our **Privacy Policy**. 9.2. Data Usage: Your personal data is used to provide and improve Our services, process payments, and communicate with You. We will not share Your personal information with third parties except as required by law or as outlined in Our Privacy Policy. 9.3. GDPR Compliance: If You are a resident of the European Union (EU), We process Your data in compliance with the General Data Protection Regulation (GDPR). 10. Termination of Account 10.1. Client-Initiated Termination: You may terminate Your account at any time by contacting Our customer support. Upon termination, You will no longer be able to access Our services. 10.2. Chariot Transport Solutions-Initiated Termination: We reserve the right to suspend or terminate Your account at Our sole discretion for any violation of this Policy or Our Terms and Conditions. 11. Amendments to the Policy We reserve the right to update or modify this Policy at any time. Any changes will be effective immediately upon posting. You will be notified of material changes, and continued use of Our services after such modifications will constitute Your acceptance of the updated Policy. 12. Governing Law This Policy is governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction]. 13. Contact Information For any questions, concerns, or disputes regarding this Policy, You may contact Us at: Chariot Transport Solutions By completing the sign-up process and using Chariot Transport Solutions’ services, You acknowledge that You have read, understood, and agree to be bound by this Policy and any other applicable terms.

Terms and Conditions (Bookings) Application 1..These terms and conditions apply to all enquiries made to Chariot Transport Solutions, from a quote to a confirmed booking. 1a.The hirer is responsible for the booking and for all actions /decisions of the passengers on board, this would include any additional costs incurred by Chariot Transport Solutions in performing the contract / service. 1b.Chariot Transport Solutions will act on the instruction of the hirer only, or someone with the relevant job confirmation ID. The hirer should therefore supply Chariot Transport Solutions with all necessary information related to the booking. 1c.The hirer is deemed to have accepted these terms and conditions upon booking and payment of the deposit. Quotations 2 Quotations are based on the instructions provided by the hirer at the point of request for quotation . 2a The route used will be at the discretion of Chariot Transport Solutions, unless specifically requested in advance by the hirer and confirmed by Chariot Transport Solutions. 2b Quotations will expire 10 working days after request unless otherwise notified. 2c A quote will be invalid and subject to re-quote if there are any changes to the requirements, including but not limited to: 2.c.1 Changes to passenger information or numbers 2.c.2 Journey details amended 2.c.3 Distance, time altered 2.c.4 Size of original vehicle request changed 2.c.5 Additional pickups or drop-offs added Use of the Vehicle 3.a The vehicle will not remain at the destination for the hirer’s use unless this has been agreed in advance. 3.b The vehicle will not be available for the hirer’s use between outward and return journeys unless agreed in advance. 3.c Any use of the vehicle outside agreed terms may incur additional charges. Route and Time Variations 4.a Chariot Transport Solutions reserves the right to levy additional charges for extra mileage or time beyond what was agreed in the original quotation. 4.b Pickup times may be offered by Chariot Transport Solutions to ensure timely arrival, but the hirer is responsible for confirming and accepting liability for the chosen pickup time. 4.c Chariot Transport Solutions is not liable for late arrivals if the hirer adjusts pickup times and insufficient time remains to reach the destination for any reason outside of Chariot Transport Solutions control. 4.d The hirer is liable for waiting time charges if they or their passengers are late for either pickup. 4.e The hirer must inform Chariot Transport Solutions of any potential accessibility issues, roadworks, or other obstacles that may affect the route. 4.f The driver hired by Chariot Transport Solutions has no obligations beyond those expressly stated in the booking confirmation. Requests for additional pickups,drop-offs, changes to routes, luggage or times must be pre-arranged and agreed with Chariot Transport Solutions in advance. Breakdowns and Delays 5.a In the event of a breakdown or failure to provide the agreed vehicle type, Chariot Transport Solutions will provide a backup vehicle/s to complete the journey. 5.b Chariot Transport Solutions is not liable for any loss, delay or inconvenience due to unexpected traffic congestion, diversions or road closures. 5.c Journey times should account for possible unexpected delays. 5.d Long journeys exceeding 2 hours may include/ require a comfort break for both the driver and/or the passengers. If a comfort break was not pre-requested or planned, any resulting delays will be the hirer’s responsibility. 5.e Chariot Transport Solutions is not liable for missed events or connections due to delays caused by passenger actions, e.g., insufficient travel time or late arrival to the vehicle. Driver’s Hours 6.a Coach drivers legally require a 45-minute break after 4.5 hours of continuous driving. 6.b Delays, diversions or traffic interruptions may affect driver hours and required breaks. For full rules on drivers' hours, please refer to the relevant [government guidance](https://www.gov.uk/guidance/drivers-hours-passenger-vehicles). Seating Capacity 7.a Chariot Transport Solutions will agree on the vehicle size with the hirer at the time of booking. 7.b The hirer must not exceed the vehicle’s seating capacity, Chariot Transport Solutions reserves the right to refuse travel in cases where the vehicle's seating capacity is exceeded. Prohibited Items 8.a No animals are allowed in the vehicle, except for assistance dogs, unless specifically agreed with Chariot Transport Solutions in advance. 8.b Weapons of any kind are strictly prohibited, including: 8.b.1 Knives, swords or other sharpened items 8.b.2 Firearms including air pistols and paintball guns 8.b.3 Explosive or restricted material 8.c Excessive or oversized baggage will not be carried unless agreed with Chariot Transport Solutions in advance. Confirmation 9.a Written confirmation acknowledges a booking or any alterations to its requirements. 9.bThe hirer must sign and return or accept the confirmation online. 9.c If the hirer fails to return or accept the confirmation after full payment for the booking has been made, Chariot Transport Solutions will assume all details are correct. 9.d The hirer is liable for any errors in the booking quotation or confirmation. Cancellation by Hirer 10.a If the hirer wishes to cancel the transport, the following charges apply: 10.a.1 7 days or more – 50% of hire 10.a.2 3–6 days before – 65% of hire 10.a.4 1–2 days before – 85% of hire 10.c Cancellations on the day (within 24 hours of agreed departure time) of travel are non-refundable. 10.d Any additional purchases (e.g., tickets, tolls, ferry charges or onward travel costs) will not be refunded. Chariot Transport Solutions are not liable for any costs incurred by the hirer. 10.e Deposits are non-refundable. Refunds Policy 11.a Refunds, where applicable, will be processed to the hirers original payment method. 11.b Refunds apply only to travel arrangements, additional costs incurred by Chariot Transport Solutions are not refundable. . 11.c Refunds may take up to 10 working days to process. 11.d Refunds may not be issued under the circumstances as outlined in Section 10. Force Majeure 12.a Chariot Transport Solutions will not be liable for non-performance due to events beyond its control, including accidents, extreme weather, natural disasters, protests, strikes, or governmental actions. 12.b In such cases, Chariot Transport Solutions will refund any unperformed travel services inline with our cancelation/refund T&C’s.. Vehicles Types 13.a Chariot Transport Solutions reserves the right to amend the vehicle type to provide higher-capacity vehicles at no additional charge. 13.b An extra charge may still apply if additional passengers are added. 13.c Chariot Transport Solutions may substitute vehicles when deemed necessary to complete the booking. Passenger Conduct 16.a The driver is responsible for vehicle safety and reserves the right to remove passengers whose behavior poses a risk to the driver, the vehicle or other passengers. 16.b Passengers must act respectfully at all times and take instruction from the driver or guide (if applicable). 16.c Hate crimes and or discrimination, including sexism, racism, disability discrimination transgender identity or sexual orientation discrimination will not be tolerated, and the driver may terminate the booking and reserve the right to report observations to the relevant authorities. 16.d The hirer is liable for any damage caused to the vehicle by passengers. 16.e The Hirer is responsible for ensuring that the vehicle is left in a clean and tidy state, the hirer will be responsible for any cleaning or soiling charges. Liability for Injury 17.a Chariot Transport Solutions or our partner suppliers accept no liability for injury or damage caused by negligent passenger behavior, such as failing to wear seatbelts or moving around the vehcile while the vehicle is in motion. Feedback Chanel 18.a Feedback is always encouraged, whether positive or negative. 18.b Complaints must be reported as soon as possible and within 7 days of the journey’s completion. Issues should be sent to: Email: services@chariottransportsolutions.com Surcharges 19.a Chariot Transport Solutions reserves the right to increase charges due to increases in fuel prices, taxes, road tolls, or other charges up to 7 days before the journey. Data Protection (GDPR) 20.a Chariot Transport Solutions will act as the data processor of any information passed to them and will comply with applicable UK data protection laws, including the General Data Protection Regulation (GDPR). 20.b Personal data will only be processed for the purposes of providing the services requested or for billing purposes. 20.c Chariot Transport Solutions will not share data with any third party organizations outside of those required to deliver the services requested. 20.d Chariot Transport Solutions will not transfer, host or store data outside of the UK.

Chariot Transport Solutions Loyalty Points and Rewards Program Terms & Conditions These Terms and Conditions govern the Chariot Transport Solutions Loyalty Points and Rewards Program ("Program"). By participating in the Program, you agree to these Terms and Conditions. 1. Eligibility The Program is open to all registered clients of Chariot Transport Solutions who book and complete journeys with us. 2. Earning Points Clients will earn 0.01p for every mile completed during a journey booked with Chariot Transport Solutions. Points are awarded only for journeys that are completed in full. Cancelled journeys, no-shows, or trips not completed for any reason do not qualify for points. Points are accumulated and tracked through your Chariot Transport Solutions client account. 3. Redeeming Points Points may be redeemed only on a quarterly basis, with the following redemption windows: March, June, September, and December. Points can be redeemed for various rewards, including donations to local communities, charitable contributions, and support for fundraisers. Clients must request redemption within the relevant quarterly period; points not redeemed will roll over to the next quarter. 4. Redemption Process To redeem points, clients must submit a redemption request via our official channels (email or through the client portal) during the open redemption window. Chariot Transport Solutions will process requests within 10 business days. Once redeemed, points cannot be reinstated. 5. Expiration of Points Points will expire 12 months from the date they are earned if not redeemed within that period. 6. Cancellation of Program or Amendments Chariot Transport Solutions reserves the right to amend or terminate the Program at any time with 30 days' notice. Any changes will be communicated to clients via email or through the client portal. In the event of program termination, all accrued points must be redeemed within the final redemption window, as specified in the termination notice. 7. Fraudulent Activity Any attempt to manipulate or fraudulently earn points will result in the forfeiture of all points and potential removal from the Program. Chariot Transport Solutions reserves the right to suspend or terminate accounts engaged in fraudulent activities. 8. Disclaimers and Limitation of Liability Chariot Transport Solutions is not responsible for any technical issues or errors that result in the incorrect awarding of points. The value of points cannot be exchanged for cash or any other monetary equivalent. 9. General These Terms and Conditions are governed by the laws of [Applicable Jurisdiction], and any disputes arising under this Program will be subject to the exclusive jurisdiction of the courts in England and Wales, Northern Ireland and Scotland. For further information about the Program or assistance with redemption, please contact Chariot Transport Solutions.