Terms and Conditions (Bookings)
Application
1.These terms and conditions apply to all enquiries made to Chariot Transport Solutions, from a quote to a confirmed booking.
1.a.The hirer is responsible for the booking and for all actions /decisions of the passengers on board, this would include any additional costs incurred by Chariot Transport Solutions in performing the contract / service.
1.b.Chariot Transport Solutions will act on the instruction of the hirer only, or someone with the relevant job confirmation ID. The hirer should therefore supply Chariot Transport Solutions with all necessary information related to the booking.
1.c.The hirer is deemed to have accepted these terms and conditions upon booking and payment of the deposit.
Quotations
2. Quotations are based on the instructions provided by the hirer at the point of request for quotation .
2.a. The route used will be at the discretion of Chariot Transport Solutions, unless specifically requested in advance by the hirer and confirmed by Chariot Transport Solutions.
2.b. Quotations will expire 10 working days after request unless otherwise notified.
2.c. A quote will be invalid and subject to re-quote if there are any changes to the requirements, including but not limited to:
2.c.1. Changes to passenger information or numbers
2.c.2. Journey details amended
2.c.3. Distance, time altered
2.c.4. Size of original vehicle request changed
2.c.5. Additional pickups or drop-offs added
Use of the Vehicle
3.a. The vehicle will not remain at the destination for the hirer’s use unless this has been agreed in advance.
3.b. The vehicle will not be available for the hirer’s use between outward and return journeys unless agreed in advance.
3.c. Any use of the vehicle outside agreed terms may incur additional charges.
Route and Time Variations
4.a. Chariot Transport Solutions reserves the right to levy additional charges for extra mileage or time beyond what was agreed in the original quotation.
4.b. Pickup times may be offered by Chariot Transport Solutions to ensure timely arrival, but the hirer is responsible for confirming and accepting liability for the chosen pickup time.
4.c. Chariot Transport Solutions is not liable for late arrivals if the hirer adjusts pickup times and insufficient time remains to reach the destination for any reason outside of Chariot Transport Solutions control.
4.d. The hirer is liable for waiting time charges if they or their passengers are late for either pickup.
4.e. The hirer must inform Chariot Transport Solutions of any potential accessibility issues, roadworks, or other obstacles that may affect the route.
4.f. The driver hired by Chariot Transport Solutions has no obligations beyond those expressly stated in the booking confirmation. Requests for additional pickups,drop-offs, changes to routes, luggage or times must be pre-arranged and agreed with Chariot Transport Solutions in advance.
Breakdowns and Delays
5.a. In the event of a breakdown or failure to provide the agreed vehicle type, Chariot Transport Solutions will provide a backup vehicle/s to complete the journey.
5.b. Chariot Transport Solutions is not liable for any loss, delay or inconvenience due to unexpected traffic congestion, diversions or road closures.
5.c. Journey times should account for possible unexpected delays.
5.d. Long journeys exceeding 2 hours may include/ require a comfort break for both the driver and/or the passengers. If a comfort break was not pre-requested or planned, any resulting delays will be the hirer’s responsibility.
5.e. Chariot Transport Solutions is not liable for missed events or connections due to delays caused by passenger actions, e.g., insufficient travel time or late arrival to the vehicle.
Driver’s Hours
6.a. Coach drivers legally require a 45-minute break after 4.5 hours of continuous driving.
6.b. Delays, diversions or traffic interruptions may affect driver hours and required breaks. For full rules on drivers' hours, please refer to the relevant [government guidance](https://www.gov.uk/guidance/drivers-hours-passenger-vehicles).
Seating Capacity
7.a. Chariot Transport Solutions will agree on the vehicle size with the hirer at the time of booking.
7.b. The hirer must not exceed the vehicle’s seating capacity, Chariot Transport Solutions reserves the right to refuse travel in cases where the vehicle's seating capacity is exceeded.
Prohibited Items
8.a. No animals are allowed in the vehicle, except for assistance dogs, unless specifically agreed with Chariot Transport Solutions in advance.
8.b. Weapons of any kind are strictly prohibited, including:
8.b.1. Knives, swords or other sharpened items
8.b.2. Firearms including air pistols and paintball guns
8.b.3. Explosive or restricted material
8.c. Excessive or oversized baggage will not be carried unless agreed with Chariot Transport Solutions in advance.
Confirmation
9.a. Written confirmation acknowledges a booking or any alterations to its requirements.
9.b. The hirer must sign and return or accept the confirmation online.
9.c. If the hirer fails to return or accept the confirmation after full payment for the booking has been made, Chariot Transport Solutions will assume all details are correct.
9.d. The hirer is liable for any errors in the booking quotation or confirmation.
Cancellation by Hirer
10.a. If the hirer wishes to cancel the transport, the following charges apply:
10.a.1. 7 days or more – 50% of hire
10.a.2. 3–6 days before – 65% of hire
10.a.4. 1–2 days before – 85% of hire
10.c. Cancellations on the day (within 24 hours of agreed departure time) of travel are non-refundable.
10.d. Any additional purchases (e.g., tickets, tolls, ferry charges or onward travel costs) will not be refunded. Chariot Transport Solutions are not liable for any costs incurred by the hirer.
10.e. Deposits are non-refundable.
Refunds Policy
11.a. Refunds, where applicable, will be processed to the hirers original payment method.
11.b. Refunds apply only to travel arrangements, additional costs incurred by Chariot Transport Solutions are not refundable. .
11.c. Refunds may take up to 10 working days to process.
11.d. Refunds may not be issued under the circumstances as outlined in Section 10.
Force Majeure
12.a. Chariot Transport Solutions will not be liable for non-performance due to events beyond its control, including accidents, extreme weather, natural disasters, protests, strikes, or governmental actions.
12.b. In such cases, Chariot Transport Solutions will refund any unperformed travel services inline with our cancelation/refund T&C’s..
Vehicles Types
13.a. Chariot Transport Solutions reserves the right to amend the vehicle type to provide higher-capacity vehicles at no additional charge.
13.b. An extra charge may still apply if additional passengers are added.
13.c. Chariot Transport Solutions may substitute vehicles when deemed necessary to complete the booking.
Passenger Conduct
16.a. The driver is responsible for vehicle safety and reserves the right to remove passengers whose behavior poses a risk to the driver, the vehicle or other passengers.
16.b. Passengers must act respectfully at all times and take instruction from the driver or guide (if applicable).
16.c. Hate crimes and or discrimination, including sexism, racism, disability discrimination transgender identity or sexual orientation discrimination will not be tolerated, and the driver may terminate the booking and reserve the right to report observations to the relevant authorities.
16.d. The hirer is liable for any damage caused to the vehicle by passengers.
16.e. The Hirer is responsible for ensuring that the vehicle is left in a clean and tidy state, the hirer will be responsible for any cleaning or soiling charges.
Liability for Injury
17.a. Chariot Transport Solutions or our partner suppliers accept no liability for injury or damage caused by negligent passenger behavior, such as failing to wear seatbelts or moving around the vehcile while the vehicle is in motion.
Feedback Chanel
18.a. Feedback is always encouraged, whether positive or negative.
18.b. Complaints must be reported as soon as possible and within 7 days of the journey’s completion.
Issues should be sent to:
Email: services@chariottransportsolutions.com
Surcharges
19.a. Chariot Transport Solutions reserves the right to increase charges due to increases in fuel prices, taxes, road tolls, or other charges up to 7 days before the journey.
Data Protection (GDPR)
20.a. Chariot Transport Solutions will act as the data processor of any information passed to them and will comply with applicable UK data protection laws, including the General Data Protection Regulation (GDPR).
20.b. Personal data will only be processed for the purposes of providing the services requested or for billing purposes.
20.c. Chariot Transport Solutions will not share data with any third party organizations outside of those required to deliver the services requested.
20.d. Chariot Transport Solutions will not transfer, host or store data outside of the UK.